The home delivery service includes the shipment of furniture within the home. The assembly of the furnishings is not foreseenand must be requested expressly from our Customer Service. This service is carried out with one or more qualified persons in handling furniture and furnishings of all kinds. For an optimal service the customer is required to verify that the delivery address is reachable with a truck of a length between 7 and 12 meters and that the passage inside the house is easily accessible. The customer is responsible for verifying that the destination room is free from obstacles and that the passage areas are passable following the criteria in a "accessible stairwell". A stairwell is intended to be accessible when it favors the simultaneous passage of two people carrying a single package. According to Italian legislation we report below the minimum measures that the stairwell must have to allow the transport of packages to the house.
The cost of home delivery does not include supplements related to reaching the address with special means of transport and / or requiring specific equipment for transporting the goods home. The following are some conditions in which a surcharge may apply for home delivery:
If you plan to return to one of these cases or if you are not sure if you have a pass for the transport of packages in your home, please contact our Customer Service for any clarification.