Withdrawal and returns
The customer, as a consumer pursuant to Article 3 of the Consumer Code, has the right to withdraw from a distance or off-premises contract in accordance with Articles 52 et seq. of the Consumer Code, without having to provide any reason. This withdrawal, including partial, must be communicated to the Seller within fourteen (14) days, otherwise the right will lapse.
The right of withdrawal cannot be exercised in the following cases:
- For "custom-made or clearly personalized goods" (Article 59 of Legislative Decree No. 21/2014) and for "non-prefabricated goods made based on the consumer’s individual choice or decision" (Article 2 of Directive 2011/83/EU)
- For sealed goods that are not suitable for return due to health protection or hygiene reasons and have been opened after delivery (e.g., mattresses, pillows, linens, etc.)
- For "non-personalized" goods when the contract does not fall under consumer regulations (e.g., purchases made with a VAT number for professional use)
- For "non-personalized" goods when the contract is negotiated and concluded at TopArredi’s operational headquarters
We emphasize that due to the high degree of customization of our collections and the predominantly made-to-order nature of our suppliers' production processes, the right of withdrawal does not apply to the vast majority of products in our catalog pursuant to Article 59 of Legislative Decree 206/2005, as they are custom-made and/or clearly personalized (e.g., based on the customer's choice of finish, color, size, fabric, etc.), and are "non-prefabricated goods made based on the consumer’s individual choice or decision" (Article 2 of Directive 2011/83/EU). For more information, please contact our Customer service.
To exercise the right of withdrawal, the Consumer must:
- complete the withdrawal form available below and send it – within 14 days of receiving the goods – to A&D S.r.l. by registered mail with return receipt, certified email (PEC), or regular email to assistenza@toparredi.com. A confirmation of receipt will follow from the Seller.
Withdrawal form
- ship the purchased product, using a courier of their choice and at their own expense, within 15 days from the withdrawal notice. The product must be properly protected and packaged—preferably in its original packaging—and include all accessories. According to Article 57, paragraph 2 of the Consumer Code, the Consumer is responsible for any decrease in the value of the goods resulting from handling beyond what is necessary to determine the nature, characteristics, and functioning of the goods.
- ensure the product shows no obvious signs of use that would reduce its value and make resale impossible: used products or those with signs of improper use, damage, or dirt will not be accepted.
Return shipping is at the Customer’s expense and full responsibility until confirmed received by A&D S.r.l. In the event of damage or loss during transport, A&D S.r.l. will notify the Consumer (within 5 working days of receiving the item), allowing the latter to promptly file a claim with the courier and request compensation (if insured).
In accordance with Article 57, paragraph 1 of the Consumer Code, only after receiving the returned product and verifying compliance with the withdrawal terms and the product’s integrity, A&D S.r.l. will issue the refund within 14 days from the withdrawal notification, provided the consumer has returned the product within the same 14-day period.
If the right of withdrawal is correctly exercised, A&D S.r.l. will refund the paid amount, excluding any transportation costs included in the original price, customs duties, and any extra costs requested by the customer (e.g., if the customer selected a delivery method other than the least expensive option offered). The refund amount will be communicated via email and credited to the same payment method used for the purchase.