Furniture shipping to Italy, Europe, America, and Asia
TopArredi offers a dedicated furniture shipping and delivery service across Italy, Europe, the United States, Canada and Asia, working with specialist carriers experienced in the handling of furniture, interiors and home accessories. Every shipment is managed with particular care, from the movement of each package to the protection of the packaging and delivery to the address provided by the customer.
When the furniture ordered is ready for dispatch, our Customer Service team may contact the customer to confirm the delivery details and obtain authorisation to proceed with the shipment. Once authorised, we will communicate the expected date on which the carrier is due to collect the goods.
TopArredi furniture delivery at a glance
- Shipping across Italy, Europe, the USA, Canada and Asia;
- Specialist furniture carriers for the transport of furniture and interiors;
- Dispatch authorisation once the goods are ready;
- Telephone notice from the carrier before delivery;
- Indicative delivery window, generally between 9:00 and 18:00;
- Possible surcharges for restricted traffic zones, islands, special vehicles or difficult-access addresses.
Before dispatch
Before the goods are handed over to the carrier, it is important to check that the delivery address, telephone contacts, access conditions and selected delivery service are correct and up to date.
Any restricted traffic zones, narrow streets, islands, pedestrian areas, heavy-vehicle restrictions or required permits must be reported before dispatch.
How furniture shipping and delivery works
Shipping is organised once the order is ready and can be entrusted to the carrier. The delivery times indicated must be calculated from the moment the carrier collects the goods and do not include production times, preparation times or any waiting period for dispatch authorisation.
1. Order ready for dispatch
When the furniture ordered is available for shipping, TopArredi may contact the customer to confirm the delivery details and authorise the dispatch of the goods.
2. Carrier collection
After authorisation, the goods are handed over to the specialist carrier. TopArredi informs the customer of the expected date on which the order is due to be collected.
3. Telephone notice
The carrier normally contacts the customer by telephone on the day before delivery, providing an indicative time window, generally between 9:00 and 18:00, from Monday to Friday.
4. Furniture delivery
Delivery is carried out according to the service selected by the customer and subject to the carrier’s loading schedule, access conditions and the logistical organisation of the delivery area.
Delivery is not arranged as a fixed-time appointment
Deliveries are not scheduled for a precise appointment time. The carrier provides an indicative time window and, where possible, takes the customer’s requirements into account, subject to the planned delivery route.
Estimated furniture delivery times
Estimated delivery times vary according to the destination and must be calculated from the moment the carrier collects the goods from our warehouse or from the appointed logistics hub.
Timings may vary depending on distance, transport connections, customs procedures, traffic conditions, public holidays, areas that are difficult to reach or changes to the carrier’s loading schedule.
| Destination | Estimated time from carrier collection | Notes |
|---|---|---|
| Italy | 7-10 working days | Possible variations for smaller islands, restricted traffic zones or difficult-access locations. |
| Europe | 2-3 weeks | Times may vary according to distance, transport connections and the destination area. |
| USA and Canada | 4-6 weeks | Customs checks and international logistics timings may affect delivery. |
| Asia | 4-6 weeks | Indicative timings linked to international transport and customs procedures. |
Customer availability and delivery rescheduling
If the customer is not available
If the customer is not available on the day scheduled by the carrier, delivery will need to be reorganised according to a new loading plan. The new date will be managed according to the logistics availability of the area and the service selected.
Delays or failed delivery
In exceptional circumstances, such as heavy traffic, delays with previous deliveries, access difficulties or unforeseen logistical issues, it may not be possible to complete the delivery on the planned day. In such cases, the carrier will inform the customer and arrange a new delivery.
Indicative timings
Any delays caused by logistics, traffic, access conditions, customs procedures, public holidays, inspections or changes to the carrier’s loading schedule do not depend directly on TopArredi. Our aim is to manage every delivery with care and professionalism, while keeping any inconvenience to a minimum.
Available furniture delivery services
During the order process, or later upon request before dispatch, the customer may choose or modify the logistics service available for their order. The options may vary depending on destination, product type, postcode, access conditions and operational feasibility.
Street-level delivery
The goods are delivered at street level, to the nearest external point reachable by the carrier’s vehicle.
In-home delivery
The furniture is delivered inside the home, subject to access, staircases, corridors, doors and the dimensions of the packages.
Assembly service
This service provides installation of the furniture by professionals, according to the conditions of the service purchased.
Warehouse collection
The customer may collect the goods directly from the indicated warehouse, according to the agreed procedures and timings.
Difficult-access addresses, restricted traffic zones, islands and special vehicles
Deliveries are normally carried out using vehicles suitable for transporting furniture, which may be approximately 12 metres long. The address provided by the customer must therefore be accessible to large vehicles. If this is not the case, special vehicles, permits or alternative delivery arrangements may be required.
| Situation | Possible issue | What to do |
|---|---|---|
| Restricted traffic zones, historic centres or pedestrian areas | Access restrictions, specific time slots, permits or bans for heavy vehicles. | Report the situation before placing the order or before dispatch. |
| Islands | Possible additional costs, dedicated connections or longer logistics times. | Check for any surcharges, excluding Sicily and Sardinia unless otherwise specified. |
| Addresses not accessible by standard truck | Narrow roads, restrictions, difficult bends, gradients, courtyards or lack of manoeuvring space. | Request a preliminary feasibility check. |
| Need for special vehicles | Use of smaller vehicles, permits, authorisations or specific delivery arrangements. | Wait for feasibility confirmation and details of any surcharge. |
Logistics surcharges
Logistics surcharges may depend on restricted traffic zones, islands, areas not accessible by standard truck, the use of special vehicles, authorisations, permits or the actual access and unloading conditions at the delivery address.
Orders already in production
If an order already in production requires a surcharge due to a restricted traffic zone, island location or the use of vehicles other than a standard truck, the customer may pay the agreed surcharge or provide an alternative address that can be reached by a standard vehicle.
Preliminary checks are recommended
If the address presents possible access issues, we recommend contacting Customer Service before placing the order or before dispatch. A preliminary check helps reduce the risk of delays, unexpected costs or operational difficulties at the time of delivery.
For orders already in production, any logistics surcharges do not constitute grounds for cancelling the order for this reason.
Deliveries to countries outside the European Union
For shipments to countries outside the European Union, the delivery method applied is DDP - Delivered Duty Paid, according to the conditions applied by TopArredi for international shipping management.
What TopArredi manages
TopArredi manages the customs formalities and charges connected with the export and import of the goods, including any duties required to allow the shipment to pass correctly across borders.
VAT in the destination country
TopArredi does not cover the payment of taxes, including VAT in the destination country, which remain the responsibility of the customer. Customs authorities or the carrier, acting on behalf of the customer, may request payment of the amounts due directly.
Advance payment of VAT by the carrier
In some cases, the carrier may advance the cost of VAT or other amounts required to facilitate the delivery process, subsequently requesting payment from the customer.
Deliveries to the United Kingdom and EORI number
For deliveries to the United Kingdom, the conditions for shipments outside the European Union apply. Customers wishing to receive goods at an address in the United Kingdom must have an EORI number, which is required for customs procedures.
The EORI number identifies economic operators and individuals involved in commercial activities to or from countries subject to customs procedures. For further information, please consult the official page dedicated to the EORI guidance.
To check before placing the order
- Full delivery address in the United Kingdom;
- Availability of an EORI number, where required;
- Correct telephone contact details for the carrier and customs authorities;
- Any taxes or amounts required in the destination country;
- Possible additional time linked to customs procedures.
Insurance, goods inspection and reporting anomalies
TopArredi shipments are covered by insurance to provide greater protection in the event of any damage during transport. To manage any anomaly correctly, it is essential to inspect the goods at the time of delivery and follow the indicated procedure.
Recommended checks on delivery
- Check the number of packages received;
- Inspect the external condition of the packaging;
- Pay attention to wet, open, crushed or repaired cartons;
- Report any visible anomalies immediately;
- Follow the instructions set out in the TopArredi procedure.
Goods receiving procedure
Before delivery, we recommend reading the Goods receiving procedure carefully, so that you know how to proceed in the event of damaged packaging, missing packages or any doubts about the condition of the shipment.
Prompt reporting
Any issues must be reported promptly at the time of delivery or, in any case, within the same day, so that TopArredi can intervene quickly and manage the claim as effectively as possible.