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General conditions of sale

Last updated: 01/01/2025


1. Purchasing on toparredi.com – General information

  1. Products purchased on the toparredi.com platform are sold directly by A&D S.r.l., registered with the Treviso - Belluno Chamber of Commerce on 18/04/2012, VAT number 04524990266, with registered office at Via Parrilla 7, Conegliano 31015 (TV), Italy, and operational headquarters at Via dei Fracassi 2/c, Francenigo 31018 (TV), Italy.
  2. A&D S.r.l. owns the TopArredi brand and the website toparredi.com. The terms A&D S.r.l. and TopArredi will be used interchangeably to refer to the Seller.
  3. These General Terms and Conditions are governed by the Italian Consumer Code (Legislative Decree No. 206/2005) and regulations concerning electronic commerce (Legislative Decree No. 70/2003).
  4. By placing a purchase order (as per the procedures outlined below), the buyer agrees to comply with all the General Terms and Conditions of Sale described on this page and available on the toparredi.com website.
  5. Should the General Terms and Conditions change, the version published on the website at the time the order is placed by the Customer shall apply.
  6. The Customer must send any communication or complaint relating to the sale directly to the Seller at the following address: assistenza@toparredi.com
  7. The TopArredi team is committed to regularly updating the information presented. However, due to the extensive content published, some inaccuracies may occur. While we strive to ensure precision and completeness, it is also the Customer’s responsibility to verify all essential details before proceeding with the purchase.
  8. If the user does not agree with any of the terms outlined in these General Terms and Conditions of Sale, we recommend refraining from placing an order and contacting A&D S.r.l. for further clarification.


2. Purchase procedure

  1. The purchase contract can be concluded through the following methods:
    • The Customer can place an order directly via the toparredi.com e-commerce platform by clicking the "Place Order" button.
    • The Customer may request assistance from a TopArredi representative to help complete and submit the order.
    • Upon request, a quote can be sent via email (to the address provided) with the specifications of the requested product and/or service. For the quote to be considered confirmed, a written reply to the email is required.
    • The Customer may also visit TopArredi’s operational office to receive a quote, which must be signed to be considered confirmed.

    By placing an order using any of the methods above, the Customer automatically declares that they have reviewed all the information provided during the purchase process and fully accept the General Terms and Conditions of Sale.

  2. The contract is considered concluded upon receipt of the Customer’s order by TopArredi, at which point the Customer becomes liable for payment under the chosen terms. TopArredi will confirm receipt of the order and payment by sending an order confirmation email to the address provided by the Customer. This receipt will summarize the selected products and services, their respective prices (including delivery costs and any additional service charges), the Customer’s personal details, delivery address, and the order number.
  3. For each order received as outlined in section 2.A, the Customer is responsible for verifying the order details carefully and must report any discrepancies promptly by writing to assistenza@toparredi.com. It is essential that the Customer reviews the order thoroughly before proceeding with the purchase. These checks are critical to ensure that the configuration details of the ordered items meet the Customer’s specific living requirements.
  4. If a Customer places multiple orders over time that are processed concurrently, these will be treated as a single supply. This means that:
    • TopArredi may consolidate the orders into one delivery, unless different delivery services have been purchased.
    • Failure to comply with contractual terms for part of the supply may affect the fulfillment of other parts.
    • In the event of delays in producing part of the supply, TopArredi will not postpone the delivery of components that have been completed on time, unless a single delivery was agreed upon when the subsequent contracts were finalized.
  5. TopArredi strives daily to maintain an up-to-date online catalog. However, due to the wide range of products and collections offered, a specific configuration may occasionally become unavailable. In such cases, TopArredi will promptly inform the Customer, offering the option to modify the order or request a refund for the unavailable item. For multi-item orders, only the unavailable product will be refunded.
  6. The layered navigation and filtering tool available in each product category is designed solely to assist Customers in choosing between options and selecting their desired item. The labels or characteristics shown in these filters may not precisely match the specifications of the actual product.
  7. TopArredi products are made to measure and customized. The visual representations of products on toparredi.com (e.g., photos, graphics, videos, etc.) refer to a standard version of that product or packaging. These visuals are intended solely for presentation purposes and do not guarantee or imply an exact match between the image and the product delivered. In case of discrepancies between visual representations and textual descriptions, the textual description provided in the order form shall prevail.
  8. All manufacturers and suppliers affiliated with A&D S.r.l. are committed to continuously improving the products offered. Therefore, they reserve the right to make technical and dimensional changes without notice, provided such changes do not significantly impact the aesthetic value or usability/ergonomics of the product. For upholstered products, dimensional variations are to be expected, including minor excesses or shortages. These can result from different measuring points and the handcrafted nature of some finishes. Differences of a few centimeters are considered standard in the industry.
  9. TopArredi reserves the right to modify product names or the names of their components to comply with agreements made with manufacturers. In some cases, for products displayed without the manufacturer’s branding, product labels may show different names than those published on TopArredi. It is important to note that such variations cannot be considered grounds for contract termination due to “non-conformity,” as the “product name” is not deemed a fundamental element of the product’s value to the Consumer.


3. Order modifications

  1. Any request by the Customer to modify a confirmed order will be assessed on a case-by-case basis and, where feasible, authorized by the TopArredi team. Unilateral modifications are not permitted.
  2. The technical feasibility of the requested changes depends on the current progress of the order and may involve additional costs for the Customer.
  3. If the requested modification is technically feasible, the price of the products and related services will be recalculated based on the current pricing at the time the modification is made.
  4. If the requested modification is technically feasible, the following conditions apply:
    • Operational details and any applicable fees related to the modification will be communicated via email.
    • Changes to the shipping information may incur additional delivery charges, calculated according to the current rates at the time of modification.
    • Delivery times will be recalculated from the date the contract is updated and/or modified, and therefore from the date a new order number is assigned.
  5. If the requested modification is approved, the following terms apply:
    • Operational details and any applicable fees related to the modification will be communicated via email.
    • Changes to the shipping information may result in different logistics costs, which will be calculated according to the current rates at the time of the change.
    • Delivery times will be recalculated from the date of the contract update and the assignment of the new order number.
  6. Any refunds will be issued using the same payment method selected at the time of the order (PayPal, Credit Card, or Bank Transfer). All refunds will be made in Euros, even if the original transaction was in another currency. The refunded amount (or the portion relating to the cancelled items) will be credited net of banking fees in the case of a bank transfer, or net of transaction fees for credit card payments.


4. Prices and payment methods

  1. Order payments must be made at the time of submission or in accordance with specific terms and timelines agreed upon in writing between the parties.
  2. Payment for products and/or services can be made via Bank Transfer, PayPal, or Credit Card.
  3. For further details regarding payment methods, please refer to the Payments page, which forms an integral part of the General Terms and Conditions of Sale.
  4. TopArredi reserves the right to change the prices of products listed on toparredi.com at any time.
  5. The price of the products purchased by the Customer is that indicated in the order summary, regardless of any subsequent price increases or reductions (including promotions), and excluding any pricing errors.
  6. If, due to unforeseen technical issues beyond the Seller’s control, the listed price on the site is significantly lower than the actual selling price, the Seller will promptly contact the Customer, who may choose to pay the price difference and proceed with delivery, or cancel the order and receive a full refund. If the order includes multiple items, only the item subject to the pricing discrepancy will be cancelled and refunded.
  7. All prices displayed on the toparredi.com website include VAT. The applicable rate is automatically calculated based on current regulations and the selected shipping country. For destinations outside the European Union, VAT is excluded from the displayed price.


5. Shipping and delivery

  1. TopArredi delivers its products throughout Italy and internationally.
  2. Ordered items will be shipped to the address provided by the Customer, who may select from various delivery service options. These include Curbside delivery, In-Home delivery, Assembly, and Warehouse pickup. These services and procedures are part of the Customer Service operations and constitute an integral part of the General Terms and Conditions of Sale. Delivery methods may vary depending on the destination country and may incur additional charges depending on the service selected.
  3. Shipping costs and any surcharges required to deliver to the specified address using special transport methods may be calculated and communicated at different stages:
    • If the Customer contacts us before purchase and indicates a potentially special location, our Customer Service will evaluate and, if necessary, provide an estimate of the applicable surcharge.
    • If the Customer does not contact us prior to purchase, the address will be reviewed after the contract is finalized (once full payment is made), and any surcharge will be communicated by the TopArredi team. Orders already in production cannot be cancelled. If a surcharge applies to a special location, the Customer will need to either pay the additional fee or provide an alternative delivery address outside the special zone.
  4. Deliveries requiring the use of a vehicle shorter than 12 meters in length will incur a surcharge. Additional charges may also apply for deliveries to pedestrian areas, construction sites, or minor islands. In all such cases requiring specialized vehicles, a surcharge will apply. For full details, please refer to the Shipping section, which forms part of these General Terms and Conditions of Sale.
  5. Shipping will only commence once full payment has been received. When the items are ready, TopArredi will email the Customer to confirm availability for delivery. The Customer must authorize the shipment within 15 days of receiving this notification. Failure to respond or a delayed availability will result in storage fees of €2.50 per day per cubic meter, rounded up to the nearest half cubic meter. Orders with the "Warehouse pickup" option must also be collected within 15 days of this email notification.
  6. TopArredi is legally responsible for the goods until the moment of delivery. Upon delivery—confirmed by a signed delivery document (paper or digital)—legal responsibility for the condition of the goods transfers to the Customer, even if replacements or completions are required.
  7. The Customer or a trusted person must be present at the time of delivery to verify that the packaging is intact and that the delivered items match the transport document. In case of visible issues—such as incorrect quantity, wrong item, or damaged packaging—the Customer must note the issue on the carrier’s delivery receipt (CMR) to allow the Seller to process the claim and follow up. Full details are provided in the Delivery acceptance procedure section, which forms an integral part of these General Terms and Conditions of Sale.
  8. The Customer is responsible for providing all necessary information to facilitate the service and for ensuring the order details are accurate and complete. If delivery cannot be completed due to incorrect and/or incomplete information, TopArredi will charge the Customer for the service costs incurred.
  9. Product pickup from the warehouse must be carried out using suitable means that comply with applicable regulations. It is the Customer’s responsibility to ensure the vehicle used is appropriate for safe transportation without damaging the goods.
  10. Products are subject to customs and export control laws and regulations. They must be purchased, exported, and used in compliance with such rules. For warehouse pickups intended for export outside the European Union, TopArredi requires payment of Italian VAT. This amount will be invoiced to the Customer as part of the export-related charges. Once the Customer has successfully picked up the products and submitted the customs clearance document proving the goods were exported outside the EU, TopArredi will reimburse the previously charged VAT. The refund process is subject to receipt and verification of the required documentation, ensuring compliance and transparency.


6. Delivery times

  1. At the time of order placement, an estimated delivery date will be provided. This date is purely indicative, non-binding, and does not constitute an essential term for either party, meaning TopArredi cannot be held liable for any failure to meet it.
  2. The Seller undertakes, in any case, to promptly inform the Customer of any delays or obstacles by sending a communication via email.
  3. Delivery times represent the sum of production and shipping times. The estimated production times are based on past orders of similar product types. Each product page specifies the necessary production lead time, which in most cases ranges from 4 to 8 weeks. Shipping times vary depending on the destination and are detailed in the Shipping section.
  4. For orders containing multiple non-complementary products or items from different collections, any withdrawal due to delay may apply only to the products affected by the delay.
  5. TopArredi works diligently to meet or even anticipate the indicated delivery times. Customers are encouraged to check individual product pages and the Delivery times section for average availability, and to contact Customer Service before ordering if delivery timing is a critical factor in the purchasing decision.
  6. Please note that production and delivery schedules planned before the Christmas holidays or summer vacation period may be subject to significant delays due to the nature of those times. Even a minor delay before a closure period—such as the Christmas holidays or the August break—may result in delivery being postponed until after reopening in January or September.
  7. Estimated delivery times do not include service interruptions caused by weather events (snowstorms, hurricanes, tornados, cyclones, tidal waves, typhoons), natural disasters (floods, landslides, avalanches, earthquakes), health emergencies (national health crises, pandemics), or other exceptional human-related events (strikes, protests, riots, civil unrest, curfews). Such events suspend the delivery timelines outlined in this section.
  8. In all cases, delays cannot be used by the Customer as grounds for claims for damages, nor can they give rise to any contractual or extra-contractual liability.


7. Right of withdrawal

  1. If the Customer is a Consumer, as defined by Article 3 of the Consumer Code, they have the right to withdraw – under Articles 52 et seq. of the Consumer Code – freely from a distance or off-premises contract, in whole or in part, without providing any reason, by notifying the Seller within 14 (fourteen) days.
  2. The withdrawal must be communicated via registered mail with return receipt, certified email (PEC) to aed@legalmail.it, or standard email to assistenza@toparredi.com. Confirmation of receipt will be provided by the Seller.
  3. The communication must include an explicit declaration by the Customer of their intent to withdraw from the purchase, specifying the product or service and the relevant order number.
  4. The return of products must occur within 14 (fourteen) days from the date the withdrawal notice is sent to the Seller.
  5. Before returning the product, the Customer must ensure that it is intact, in normal condition, in its original packaging, and complete with all components. The Seller recommends taking all necessary precautions when shipping returned products, including the use of the original or equivalent protective packaging.
  6. The cost of returning the goods is the responsibility of the Customer.
  7. If the right of withdrawal is exercised correctly, TopArredi will refund the Consumer the full amount paid, excluding any additional costs such as delivery fees beyond the least expensive method offered by TopArredi. The refund will be issued within 14 days from the date the Seller becomes aware of the withdrawal, provided that the returned goods have been received. In accordance with Article 56 of the Consumer Code, the Seller may withhold the refund until receipt of the returned goods.
  8. The Customer will be liable for any decrease in the value of the returned product resulting from handling beyond what is necessary to establish its nature, characteristics, and functioning.
  9. The Customer’s right of withdrawal is excluded in the cases outlined in Article 59 of the Consumer Code, including but not limited to products that are:
    • custom-made and/or clearly personalized;
    • likely to deteriorate or expire rapidly;
    • sealed goods which, once opened, are not suitable for return due to health protection or hygiene reasons;
    • inseparably mixed with other goods after delivery by their nature;
    • sealed audio/video recordings or software which have been opened by the Customer.
  10. Due to the high level of customization of our collections and the predominantly made-to-order nature of our suppliers’ manufacturing processes, the right of withdrawal does not apply to most products in our catalog, pursuant to Article 59 of Legislative Decree 206/2005, as they are custom-made and/or clearly personalized (e.g., the Customer selects the finish, color, size, fabric, etc.) and are considered “non-prefabricated goods made based on the Consumer’s individual choice or decision” (Art. 2 of Directive 2011/83/EU).
  11. We recommend reviewing the Right of withdrawal page for more detailed information. This page is designed to clearly outline the procedure for exercising the right of withdrawal and forms an integral part of these General Terms and Conditions of Sale.


8. Post-sales services

  1. Customers can request assistance by contacting Customer Service at assistenza@toparredi.com.
  2. In the Customer’s interest, should any issue arise with the supplied products, TopArredi’s Customer Service is committed to precisely identifying the responsibilities of each party involved in the supply chain—from factory production to final delivery. Depending on the delivery service purchased, the Customer may receive the goods, move them to their final location, and assemble them (possibly delegating these tasks to third parties). During unloading, assembly, and the moments immediately following, the Customer must carefully follow the Delivery acceptance procedure. Following this procedure ensures maximum support from our Customer Service team and full protection in the event of manufacturing defects or transport damage. Although rare, these situations are not impossible, and our priority is to guarantee full assistance and protection for the Customer.
  3. If the Customer fails to follow the steps in the Delivery acceptance procedure, TopArredi cannot be held liable and the Customer may bear related costs (e.g., for replacement or repair). Nevertheless, TopArredi aims to ensure customer satisfaction, evaluating each case individually to manage any issues with the utmost care and responsibility.
  4. The replacement of defective, damaged, or missing items (or parts thereof) generally requires the same or shorter lead times as production, since the items are typically made to order. The replacement process follows the same delivery terms specified in the original order and begins once the issue is verified or upon receipt of photographic documentation from the Customer, which should be sent immediately after delivery. TopArredi commits to handling replacements as quickly as possible to minimize waiting times.
  5. The Customer is fully responsible for cleaning the delivered goods. Although rare, some manufacturing residues may be present on surfaces. In such cases, the Customer must clean the surfaces, and TopArredi will provide guidance on the appropriate cleaning methods. In certain situations, a specific cleaning product may be provided if it is not a commonly used item.
  6. When verifying potential "finishing irregularities", it is important to understand the concept of "reasonable tolerance". This is typical for highly customized, made-to-order items and defines a margin within which certain irregularities may be considered acceptable and not as defects. A finishing irregularity may be considered within “reasonable tolerance” only when:
    • It does not affect the product’s functionality.
    • It is not visible during normal use and requires close inspection or photo/video tools to be detected. This can depend on its size, location, contrast with surrounding areas, or frequency. For example, an irregularity is not considered a defect if it is only visible through photographic tools, cannot be photographed, or is located behind or beneath finished surfaces and remains hidden after assembly.
  7. In the event of a product replacement, TopArredi may request the return of the parts being replaced. If the Customer chooses not to return them, they are responsible for proper disposal. If return is arranged, the Customer must properly repackage the parts in their original packaging to prevent damage. TopArredi will provide return labels via email, which must be printed and affixed to each parcel. Optional services such as In-Home delivery and Assembly are considered one-way services and apply solely to the original order. Returns or replacements are handled as Curbside delivery, unless a new service is purchased.
  8. If, during the execution of optional services like In-Home delivery or Assembly, any damage is detected to the Customer’s property (furniture or structure), and the Customer suspects that it was caused by the service personnel, the Customer must follow this procedure:
    • Report the issue immediately to the personnel on-site or at the latest, within moments after their departure.
    • Note the damage on the CMR (carrier’s delivery note) with a phrase such as “Damage found on...” followed by a brief description and request a staff member’s initials for confirmation.
    • Email photographic evidence of the issue to assistenza@toparredi.com within 24 hours of delivery.
    • Send a repair estimate within 30 days of delivery.
    • Submit the repair invoice within 60 days of delivery. Both the estimate and the invoice must be addressed to the Customer and issued by a qualified company or professional.

Each step in this process is valid only if the previous steps have been followed. Otherwise, TopArredi declines any liability for third-party property.


9. Warranty

  1. The Seller is liable to the Customer-Consumer, under Articles 128 et seq. of the Consumer Code, for any lack of conformity existing at the time of delivery and that manifests within twenty-four (24) months from delivery.
  2. The Consumer loses the right to the legal warranty if the defect is not reported to the Seller within two (2) months from the date it is discovered.
  3. This legal warranty does not cover malfunctions, faults, or defects caused by accidental damage, misuse, or improper use inconsistent with the product’s intended purpose or with its technical documentation.
  4. In the case of a confirmed lack of conformity reported in due time, the Customer is entitled to have the product repaired or replaced free of charge, unless the requested remedy is impossible or disproportionately expensive compared to the alternative. A remedy is considered “disproportionate” if it would impose unreasonable costs on the Seller compared to the product’s value, the significance of the defect, and the possibility of an alternative remedy without major inconvenience to the Customer.
  5. The Customer may request an appropriate price reduction or termination of the contract if:
    • repair or replacement is impossible or excessively burdensome;
    • the Seller has not completed the repair or replacement within a reasonable time;
    • a previous repair or replacement caused significant inconvenience to the Customer.
  6. For purchases made by Business Customers – i.e., individuals or companies with a VAT number – the legal warranty provided under the Italian Civil Code applies, valid for up to twelve (12) months, provided the defect is reported within eight (8) days of its discovery.
  7. The warranty covers only conformity defects and does not extend to damage caused by normal wear and tear, misuse, or unauthorized interventions.
  8. To request warranty service, the Customer must present a copy of the purchase invoice to the Seller.
  9. If a product is to be repaired or replaced, the Customer must carefully package the item to avoid further damage. All repair-related costs, including labor, materials, and shipping for return to the Customer, will be borne by TopArredi.
  10. For appliances, warranty service is handled directly by the manufacturer through their Customer Service department, both domestically and internationally. For technical support or warranty-related inquiries, Customers should contact the manufacturer listed in the documentation provided with the product.


10. Governing law and jurisdiction. Dispute resolution

  1. The sales contract between the Customer and TopArredi – A&D S.r.l. is concluded in Italy and governed by Italian law.
  2. Consumers may also access the European Online Dispute Resolution (ODR) platform at the following link: https://ec.europa.eu/consumers/odr/
  3. Disputes with Customers who are NOT Consumers (i.e., Professionals) shall fall under the exclusive jurisdiction of the Court of Treviso.


11. Personal data processing

The Seller will process the user's personal data in accordance with applicable privacy regulations, including Regulation (EU) 679/2016 (GDPR), as further detailed in the Privacy policy section available on the website.

This notice concerns the processing of personal data pursuant to Article 13 of Legislative Decree 196/03 (Privacy Code) for users of our website. Please note that this privacy notice does not apply to other websites that may be accessed via links on our site, for which A&D S.r.l. assumes no responsibility.

The data controller for personal data concerning identified or identifiable individuals who consult our website is A&D S.r.l., with registered office at Via Parrilla 7, Conegliano, 31015 (TV), Italy. The data processing associated with this website’s services takes place at A&D S.r.l. and is managed by the company’s employees. No data deriving from the web service is disclosed or disseminated to third parties.

The personal data provided by users who submit service requests is used solely to fulfill the requested service and is not disclosed to third parties unless such disclosure is required by law or strictly necessary to fulfill the request. For further information, please visit our Privacy policy page.


12. Cookie policy

No cookies are used on this website for the transmission of personal information, nor are any persistent cookies or user tracking systems employed. Toparredi.com only uses technical cookies, including those used for traffic analysis services. According to current regulations, no user consent is required for these types of cookies, as their sole purpose is to ensure the proper functioning of the website. For more details, please refer to our Cookie policy page.