Assembly service

The assembly service includes the installation of the ordered furniture by two or more skilled professionals, who are responsible for proper furniture assembly and, where applicable, for the removal and disposal of packaging. Assembly takes place after the Home delivery service, which we recommend reviewing for further details on precautions to take when transporting furniture into your home.

Assembly service is not provided in properties lacking occupancy certification or still considered construction sites. If the installation team identifies the site as under construction, they are authorized to halt the delivery. The customer can then choose to accept street-level delivery without any refund, or schedule a new delivery with assembly once the site is completed. In the latter case, storage and redelivery fees will be charged.

To ensure a smooth assembly process, the customer is responsible for the following:

• Being present during the assembly to assist installers in making decisions. If unavailable, the customer must delegate someone with full decision-making authority who acts according to their preferences.
• Ensuring that all access points and the installation area are clear of obstacles and clean.
• Providing access to electricity in the delivery rooms.
• Notifying installers of any hidden installations (e.g., electrical or plumbing) that may interfere with the assembly.
• Verifying that the wall intended for mounting is suitable for supporting wall-hung furniture.
• Clearly indicating the desired positioning of the furniture to the installers.

The assembly service does not include:

• Dismantling and removal of old furniture, unless previously agreed during the order phase
• Plumbing or electrical connections
• Installation of replacement parts that do not prevent overall assembly completion (replacement of such parts will be delivered to the ground floor or require the purchase of a new assembly service).
• Future adjustments due to natural settling of furniture (e.g., hinge realignment, sliding doors off track, mechanism fine-tuning).

At the end of the installation, the installers, together with the customer or their delegate, must inspect the furniture and the final result to ensure it meets expectations.

Any product or site anomalies that prevent completion of assembly will be assessed by the installers to determine how to proceed. Any issues identified with the products or the environment during assembly must be noted on the delivery report, which the installers will ask the customer to sign before leaving. Claims made afterward cannot be accepted, as we will be unable to verify whether the issues occurred during assembly.

Once the service is completed, installers will leave the workspace in a clean and orderly condition. Packaging will be gathered, folded, and placed in a location indicated by the customer (who is responsible for ensuring compliance with any building or municipal regulations), or it will be removed and disposed of if this service was requested.