Home delivery

In-home delivery is handled by specialized couriers who usually notify the customer by phone the day before, indicating a time window between 9:00 AM and 6:00 PM, Monday through Friday. Please note that the courier does not provide fixed-time appointments but will try to accommodate the customer's preferred schedule as much as possible within their delivery plan.

The home delivery service typically involves two or more logistics operators and includes the delivery of the ordered furniture inside the customer's home. It is important to highlight that this service does not include furniture assembly or packaging removal.

To reach the delivery address, we generally use suitable transportation vehicles, such as standard trucks with a length of 12 meters (39.37 ft). However, certain delivery constraints may lead to additional charges—for example, restricted traffic areas or road limitations that prevent access to large vehicles. We recommend reviewing the dedicated Shipping page for more details on possible surcharges.

To ensure a smooth and trouble-free delivery inside the customer's home, please make sure that all access routes are clear and passable to facilitate the movement of furniture into the residence.

If delivery requires access through staircases, hallways, or narrow doorways, it is the customer's responsibility to verify feasibility by carefully checking the width and height of all passageways and ensuring they meet the following (not always sufficient) conditions:

• Straight staircase: Minimum width 90 cm (2.95 ft) and minimum height 220 cm (7.21 ft).
• 90° angled staircase: Landing of at least 120 x 120 cm (3.93 x 3.93 ft) and minimum height 220 cm (7.21 ft).
• 180° angled staircase: Landing of at least 90 x 190 cm (2.95 x 6.23 ft) and minimum height 220 cm (7.21 ft).
• Straight corridor: Minimum width 110 cm (3.6 ft) and height 240 cm (7.87 ft).
• Corridor with side door: Corridor width minimum 110 cm (3.6 ft) and height 240 cm (7.87 ft); door width minimum 80 cm (2.62 ft) and height 210 cm (6.89 ft).
• Doors: Minimum width 80 cm (2.62 ft) and height 210 cm (6.89 ft).
• Spiral staircase: We recommend contacting our Customer Service.

It is the customer’s responsibility to provide accurate information; incomplete or incorrect details may result in the items being unable to pass through staircases or doorways, leading to delivery at street level or intermediate points along the route, with no possibility of requesting a refund.

If the previously outlined conditions are not met, it is essential to contact our customer service to explore alternative options for in-home delivery. In such cases, specialized equipment, such as hoists or aerial lifts, may be required, resulting in additional costs. A customized quote will be provided, which may include an on-site inspection and the rental of the required lifting equipment. During the inspection, the feasibility of the operation will be assessed, as well as the potential need for permits to occupy public space. Please note that the use of an aerial lift or hoist may lead to a delivery delay of one or more business weeks.

If the customer has difficulty evaluating the accessibility of the delivery path, our customer service team can provide a quote for an on-site inspection. This service allows a thorough assessment of whether the furniture can be delivered inside the home. Our customer service will be happy to provide additional details and assistance in organizing an inspection to ensure smooth and hassle-free delivery.

Our wide range of products is shipped with all the necessary documentation for transport and sales. Furniture deliveries are covered by insurance designed to offer additional protection to the customer in case of damage during transport. For this reason, we strongly recommend reviewing the Delivery procedure in advance, to be fully informed about the steps to follow and to manage any issues without incurring extra costs. It is particularly important to report any issues immediately at the time of delivery or shortly thereafter, preferably within the same day. Prompt communication will allow us to respond quickly and resolve any problems, ensuring your full satisfaction. We are committed to providing a high-quality service and are available to support you throughout the entire delivery and after-sales process to ensure your peace of mind and satisfaction.