Furniture delivery inside the home

In-home delivery is the service through which the furniture you have ordered is transported to the address provided and delivered inside the property, subject to access conditions, package dimensions and the practical suitability of the route.

TopArredi entrusts this service to specialist carriers experienced in the transport of furniture and interior pieces, accustomed to handling fragile, heavy or large-volume packages. Delivery is normally carried out by two or more logistics operators and requires stairs, doors, corridors, lifts and communal areas to be clear, accessible and suitable for the safe passage of the goods.

In-home delivery at a glance

Delivery inside the property, where the route allows it;
Two or more logistics operators, depending on the order;
Telephone notice before delivery;
Does not include assembly, unpacking or disposal of packaging;
Access checks must be carried out by the customer before dispatch;
Additional charges may apply for restricted traffic zones, specialist vehicles, external lifts or site inspections.

What it includes Before dispatch Access dimensions Restricted zones and specialist vehicles Large packages Checking the goods

What in-home furniture delivery includes, and what it does not include

With in-home delivery, the carrier transports the furniture to the address provided and delivers it inside the property, provided that the route is clear, accessible and compatible with the dimensions of the packages. The service is designed to make receiving heavy or large furniture easier, reducing the handling difficulties for the customer.

What is included

Transport of the furniture to the address specified in the order;
Telephone notice before delivery;
Delivery inside the property, where the route is suitable;
Handling of the packages by logistics operators;
Documentation required for transport and sale;
Insurance cover for the shipment in the event of transport damage.

What is not included

Assembly or installation of furniture;
Unpacking of products, unless otherwise agreed and confirmed;
Removal or disposal of packaging;
Moving existing furniture or preparing the rooms;
Use of external lifts, hoists or specialist vehicles unless previously quoted;
Permits for occupation of public land, where required and not included in the agreed service.

Additional services

Any additional services, where available, must be requested and confirmed before dispatch. This allows feasibility, operating procedures and any supplementary costs to be assessed in advance.

Before dispatch: confirming your delivery details

Confirming the details

When the order is ready for dispatch, TopArredi may ask the customer to confirm the delivery details or authorise the shipment of the goods. At this stage, it is important to check that the address, telephone numbers, delivery floor and access conditions are correct and up to date.

Checking the delivery route

Before the goods are handed over to the carrier, the customer is asked to ensure that stairs, doors, corridors, lifts, landings, courtyards and communal areas allow the packages to pass through safely.

Any difficult access, traffic restrictions, restricted traffic zones, need for specialist vehicles, external lifts or specific authorisations must be communicated before dispatch.

Telephone notice and delivery window

The carrier normally contacts the customer by telephone the day before delivery, confirming the expected delivery day and an indicative time window, generally between 9:00 and 18:00, Monday to Friday.

In-home delivery is not a fixed-time appointment service. Where possible, the carrier will take the customer’s indications into account, but the actual delivery time depends on the delivery route, traffic, access conditions and the logistics schedule for the area.

Please note

Telephone notice is provided before delivery;
The time window communicated is indicative;
Delivery normally takes place from Monday to Friday;
This is not an appointment with a precise time slot;
The customer’s availability is considered where compatible with the logistics route.

Access to the address and unloading point

Deliveries are normally carried out using vehicles suitable for transporting furniture, which may be up to approximately 12 metres in length. It is therefore important to check not only access to the property itself, but also whether the delivery vehicle can safely reach the address.

Vehicle access

Restricted traffic zones, pedestrian areas, narrow streets, traffic bans, historic centres, private courtyards or areas with limitations for heavy vehicles may require alternative logistics solutions, with possible supplementary charges.

Internal route

For a smooth delivery, the route from the unloading point to the property must be free from obstacles, practical and safe. Before the carrier arrives, we recommend clearing entrances, corridors, landings, stairs and communal areas.

Distance between unloading point and entrance

The route between the point where the vehicle can stop safely and the entrance to the property must be short, clear and practical. Long distances, ramps, courtyards, private driveways, uneven surfaces, external steps or complex access routes must be reported before dispatch.

This information allows us to determine whether in-home delivery can be carried out under standard conditions or whether specific logistics arrangements, specialist equipment or additional costs may be required.

Minimum dimensions for stairs, doors and corridors

Where delivery requires passage through stairs, corridors, doors, landings or lifts, it is the customer’s responsibility to verify whether the operation is feasible. The dimensions below represent necessary conditions, but they are not always sufficient: the actual possibility of delivery also depends on the real size of the packages, their weight, the shape of the packaging and the available manoeuvring space.

Access area	Recommended minimum dimensions	Important note
Straight staircase	Minimum width 90 cm and minimum height 220 cm.	The route must be clear and free from side obstacles.
Staircase with a 90° turn	Minimum landing 120 × 120 cm and minimum height 220 cm.	Rotating the packages requires sufficient manoeuvring space.
Staircase with a 180° turn	Minimum landing 90 × 190 cm and minimum height 220 cm.	Long or rigid packages may require additional space.
Straight corridor	Minimum width 110 cm and minimum height 240 cm.	Check for narrow points, radiators, doors or protruding elements.
Corridor with a door on the long side	Minimum corridor width 110 cm, height 240 cm, minimum door size 80 × 210 cm.	Turning the package towards the doorway may require more space.
Doors	Minimum width 80 cm and minimum height 210 cm.	Consider handles, frames, thresholds and the actual clear opening.
Lift or goods lift	Check internal dimensions, door opening, load capacity and stop at the delivery floor.	It is not enough for a lift to be present: it must safely accommodate the packages.
Spiral staircase	Prior assessment required.	We recommend contacting Customer Service before dispatch.

Necessary dimensions, but not always sufficient

Even where the minimum dimensions are met, some packages that are particularly long, heavy, rigid or delicate may not be movable along the intended route. For this reason, it is important to assess the entire path, not only the width of a single door or staircase.

Customer responsibility and unsuitable access routes

Accurate information

It is the customer’s responsibility to provide accurate and complete information regarding the delivery address, floor level, presence of a lift, dimensions of the access routes and any logistics restrictions.

If the packages cannot pass through

Partial or incorrect information may make it impossible to complete in-home delivery. In such cases, the packages may be left at street level or at an intermediate point along the route, without the possibility of requesting a refund for the service already organised or attempted.

Restricted traffic zones, specialist vehicles, external lifts and site inspections

When the address or internal route does not allow standard delivery, alternative solutions may need to be assessed, such as smaller vehicles, furniture hoists, external lifts, access permits or preliminary site inspections.

When a specialist vehicle or equipment may be required

Address not reachable by a standard delivery lorry;
Access through a restricted traffic zone, historic centre or pedestrian area;
Narrow, steep streets or roads with restrictions for heavy vehicles;
Stairs, doors or corridors unsuitable for the passage of the goods;
Need for a hoist, external lift or specific permits.

Site inspection and tailored quotation

If the access conditions are unclear, or if the customer is unsure whether the route is suitable, a quotation for a site inspection can be requested through Customer Service. A site inspection makes it possible to assess the feasibility of delivery and determine whether specialist equipment or vehicles may be required.

Additional costs and delivery times

The use of specialist vehicles, hoists, external lifts, permits or site inspections may involve additional costs and extend delivery times by one or more working weeks. Any supplementary costs are assessed according to the actual access and unloading conditions for the goods.

For more information on transport methods, particular areas and any applicable surcharges, please refer to the page dedicated to Shipping and Delivery.

Large packages and furniture that is difficult to handle

Some products may be supplied in particularly large, heavy or delicate packages. In these cases, it is not sufficient to consider the dimensions of the finished item alone: the size of the packaging, the rigidity of the package, the overall weight and the space required by the operators to handle it safely must also be taken into account.

Products requiring particular attention

Sofas, large armchairs and upholstered beds;
Wardrobes, sideboards, bookcases and large storage units;
Large dining table tops;
Tops, slabs or elements in glass, ceramic, stone or marble;
Modular compositions with long or heavy packages.

Why checks should be made in advance

A package can be difficult to move even when doors or stairs appear sufficiently wide. Packaging cannot always be tilted, rotated or forced through the route, especially when it contains fragile materials or rigid elements.

If you have any doubts, we recommend contacting TopArredi before dispatch for a preliminary assessment.

Very heavy, long or oversized packages

Products that are particularly heavy, long, rigid or delicate may require a dedicated assessment, even where stairs, doors and corridors meet the minimum dimensions indicated. Handling depends not only on the size of the access route, but also on the weight of the package, whether it can be rotated, the fragility of its contents and the space needed for the operators to work safely.

If you have any doubts regarding large or difficult-to-handle items, we recommend contacting TopArredi before dispatch to assess the most suitable solution.

Preparing your home before the carrier arrives

To make in-home delivery as smooth as possible, it is important to prepare the route that the logistics operators will need to follow. Spaces must be clear, well lit and safe, both outside and inside the building.

In apartment buildings, courtyards, concierge areas, shared lifts or communal spaces, we recommend checking in advance for any building regulations, access restrictions or the need to inform the building manager and neighbours.

Pre-delivery checklist

Clear entrances, corridors, stairs and landings;
Check doors, lifts and manoeuvring spaces;
Remove fragile or bulky items from the route;
Check any building or condominium restrictions;
Ensure the telephone number provided is reachable on the day of delivery.

Checking the goods on delivery

Every shipment travels with the documentation required for transport and sale and is covered by insurance to provide greater protection in the event of any damage during transport. At the time of delivery, it is important to carefully check the external condition of the packaging, the number of packages and the presence of any visible irregularities.

Recommended checks

Check the number of packages received;
Make sure the packaging is intact;
Pay attention to cartons that are wet, open, crushed or repaired;
Report any visible irregularities immediately;
Follow the procedure indicated by TopArredi in case of doubt.

Goods receipt procedure

Before the goods arrive, we recommend reading our Goods receipt procedure, so that you know exactly what to do in the event of damaged packaging or concerns about the condition of the shipment.

Prompt reporting

Any issues must be reported promptly at the time of delivery or, in any case, within the same day, so that we can intervene quickly and handle the matter as effectively as possible.