Street-level furniture delivery service
Kerbside delivery is the service whereby your furniture is transported to the address stated in your order and unloaded at the closest external point that can be safely reached by the courier’s vehicle. It is designed to ensure a secure, well-organised delivery service suitable for furniture and interior pieces, including large or bulky items.
TopArredi entrusts deliveries to couriers specialised in the transport of furniture and home furnishings, with experience in handling fragile, heavy or oversized consignments. Every shipment travels with the documentation required for transport and sale, and is covered by insurance to provide additional protection in the event of damage during transit.
Kerbside delivery at a glance
- External unloading at the nearest point reachable by the vehicle;
- Telephone notice before delivery;
- Indicative delivery window, generally between 9:00 and 18:00;
- Does not include delivery to upper floors, assembly or unpacking;
- Possible additional charges for restricted traffic zones, difficult access roads or special vehicles.
What kerbside delivery includes and excludes
With this service, the courier transports the goods to the address provided by the customer and unloads them outside the home, apartment building, office or destination premises, at the closest point accessible by the vehicle used for delivery.
What is included
- Furniture transport to the address stated in the order;
- Telephone notice before delivery;
- Unloading of the goods at kerbside level;
- Documentation required for transport and sale;
- Insurance cover for the shipment in the event of transport damage.
What is not included
- Carrying goods inside the home or building;
- Delivery to upper floors via stairs, lifts or goods lifts;
- Placement of furniture in the rooms;
- Unpacking, assembly or installation of the furniture;
- Removal of packaging, unless otherwise agreed or confirmed as an additional service.
For this reason, it is important to make suitable arrangements in advance, especially when the shipment includes heavy, bulky or difficult-to-handle packages. In some cases, one or more people appointed by the customer may be required to assist with unloading or to move the goods from the delivery point into the building afterwards.
Additional services
Any additional services, where available, must be requested and confirmed before dispatch. This allows feasibility, operating procedures and any supplementary costs to be checked in advance.
Before dispatch: confirming delivery details
Checking your details
When the order is ready for dispatch, TopArredi may ask the customer to confirm the delivery details or authorise the shipment of the goods. At this stage, it is important to check that the address, telephone contacts and access conditions are correct and up to date.
Address accessibility
Any particular access conditions, such as difficult approaches, traffic restrictions, restricted traffic zones, the need for special vehicles or specific authorisations, must be communicated before the goods are entrusted to the courier.
This information allows the delivery to be organised in the most suitable way and helps reduce the risk of delays, additional charges or failed unloading.
Telephone notice and delivery window
When the goods are ready for delivery, the courier contacts the customer by phone, usually the day before delivery, to confirm the scheduled day and provide an indicative delivery window, generally between 9:00 and 18:00, Monday to Friday.
Kerbside delivery is not an appointment-based delivery service. The courier will take the customer’s indications into account where possible, but the actual delivery time depends on the delivery route, traffic, access conditions and the logistics schedule for the area.
Please note
- The courier provides telephone notice before delivery;
- The delivery window communicated is indicative;
- Delivery usually takes place from Monday to Friday;
- This is not a fixed appointment delivery service;
- The customer’s availability is considered where compatible with the logistics route.
Where the goods are unloaded
Unloading takes place at the closest external point to the stated address, provided it can be safely reached by the vehicle assigned to the delivery. Furniture deliveries are normally carried out using large vehicles, which may be approximately 12 metres in length.
Unloading point
If the road is narrow, private, unpaved, subject to prohibitions, traffic restrictions, restricted traffic zones, pedestrian areas or other limitations, the courier may stop at the nearest permitted and safe point. In such cases, the customer will be responsible for any subsequent movement of the goods.
Difficult addresses, restricted traffic zones and special vehicles
Before completing the order, we recommend carefully checking whether the delivery address presents any particular access conditions. This allows the shipment to be organised with greater precision and helps avoid delays, unexpected additional charges or operational difficulties at the time of unloading.
| Situation | Possible issue | What to do |
|---|---|---|
| Restricted traffic zones and pedestrian areas | Access may be restricted or subject to authorisation. | Report the restriction before dispatch. |
| Narrow, steep or unpaved roads | A standard vehicle may not be able to reach the address directly. | Check whether access is possible for large delivery lorries. |
| Historic centres or areas with traffic bans | Permits, specific time slots or smaller vehicles may be required. | Communicate any traffic restrictions in advance. |
| Minor islands or hard-to-reach locations | Transport may be more complex, take longer or involve additional costs. | Request a preliminary feasibility check. |
| Building sites or properties with limited access | There may be insufficient space for parking, unloading or handling the packages. | Confirm that the location is ready to receive the goods. |
When special vehicles are required
When the address cannot be reached by a standard vehicle, it may be necessary to use a smaller vehicle, request specific authorisations or arrange delivery under special conditions. These situations may involve additional charges or require a preliminary feasibility check.
Orders already in production or dispatch
If any access restrictions are communicated or identified when the order is already in production, ready for dispatch or entrusted to the courier, TopArredi may request payment of the additional costs required to manage the delivery, or agree with the customer on an alternative address that can be reached by a standard vehicle.
Logistics surcharges
Any logistics surcharges that could not be foreseen at the outset do not depend on the value of the products purchased, but on the actual access and unloading conditions for the goods.
For more information on transport methods, particular delivery areas and any additional costs, please consult our dedicated Shipping page.
If there is any doubt about the accessibility of the address, the customer may contact TopArredi before dispatch for a preliminary check.
Assistance with unloading
Depending on the type of order, as well as the weight and volume of the packages, the customer may be asked to assist the driver during unloading from the tail lift of the lorry. For particularly heavy or bulky items, we recommend arranging additional help in advance.
This is especially important for large furniture, table tops, sideboards, wardrobes, sofas, modular compositions or packages that require more than one person to be handled safely.
When to make arrangements in advance
- Very large packages;
- Heavy products or items that are difficult to handle;
- Unloading in areas with limited manoeuvring space;
- Need to move the goods from the delivery point into the building;
- Presence of steps, courtyards, ramps or indirect access routes.
Checking the goods on delivery
At the time of delivery, it is important to carefully check the external condition of the packaging, the number of packages received and any visible irregularities, such as damaged, crushed, wet, opened boxes or packaging repaired with the courier’s tape.
Recommended checks
- Check the number of packages received;
- Make sure the packaging is intact;
- Pay close attention to wet, opened or crushed boxes;
- Report any visible irregularities immediately;
- Follow the procedure indicated by TopArredi in case of doubt.
Goods receipt procedure
Before the goods arrive, we recommend reading our Goods receipt procedure, so you know exactly what to do in the event of damaged packaging or doubts about the condition of the shipment.
Prompt reporting
Any issues must be reported promptly at the time of delivery or, in any case, within the same day, so that we can intervene quickly and manage the case as effectively as possible.