Street-level delivery

Street-level delivery of our furniture is handled by couriers specialized in furniture distribution. To ensure optimal service, the courier will call the customer in advance, usually the day before delivery, indicating a time window between 9:00 AM and 6:00 PM, Monday through Friday. Please note that this is not a scheduled appointment delivery, but the courier will do their best to accommodate the customer's availability within the delivery plan.

Delivery takes place at the front of the specified address, at the nearest accessible point reachable by a suitable truck with a standard length of 12 meters (39.37 ft). Depending on the delivery, the customer's assistance may be required to help the driver unload the packages from the truck’s tail lift, and additional help may be needed for bulky and/or heavy items. If the delivery address is not accessible by a 12-meter (39.37 ft) truck, additional charges may apply for the use of special vehicles and/or required permits. Please refer to the dedicated Shipping page for further details.

Our wide range of products is shipped along with all the necessary transport and sales documentation. All our furniture deliveries are covered by insurance, offering added protection in the event of damage during transport. For this reason, we strongly recommend reviewing the Delivery instructions page in advance, to be informed about the procedures to follow and to handle any issues without additional cost. It is essential to report any issues immediately upon delivery, or within the same day. Timely communication will allow us to take prompt action and ensure your complete satisfaction.