TopArredi ships throughout Italy , in almost all of Europe and in North America . Deliveries are made with a specialized courier service who forewarns the customer a few days before, giving the possibility to arrange delivery in a time slot (morning or afternoon) from Monday to Friday. This shipping service is not to be considered a delivery by appointment: the availability of the customer is certainly considered by the courier but compatibly with the delivery plans.
For an optimal and precise service we suggest to always check that the destination is accessible to 12 meters long trucks. In the case of delivery to the street level, the customer is obliged to collaborate with the driver to unload the packages from the side of the truck, sometimes also making other people available based on the size and weight of the items purchased.
All products are covered by insurance and are shipped with regular transport and sales documentation, valid for the 24-month warranty on lack of conformity. In order for us to offer the best assistance for damage caused during transport, we recommend that you review the Goods Receipt Procedure .
On each product page we report an estimated delivery date , which indicates the approximate period in which the goods will be delivered. The reported delivery day must be considered a hypothetical date, as it takes into account the production time to make the product, the time required for shipment and the various holidays that could occur during the period between the order confirmation and delivery.
Although we try to respect the punctuality of the dates indicated, it may happen that delays occur in production or delivery not dependent on our procedures. In these cases we will advise the customer of any extension of waiting times.
Transport is free on the street level and is carried out by couriers specializing in the delivery of furniture, skilled in handling packages, ensuring their integrity. During the purchase phase it is possible to choose the desired shipping service which can be on the street level or inside the house with an additional price. Home Delivery does not take into account the possible supplements to reach the address of uncomfortable places and / or particular equipment for handling packages inside the home. They select this shipping method, the Customer is required to verify the feasibility of the delivery by checking that there is a space available for the passage of packages and personnel.
Delivery times in Italy vary from 7 to 15 working days depending on the destination of the goods.
The transport of the goods is carried out by couriers specializing in the delivery of furniture. Delivery is made to the street level and includes an additional cost that depends on the volume of the goods and the country of destination.
For non-EU countries , delivery takes place with a DDP clause ( Delivered Duty Paid). In this case TopArredi makes the delivery by placing the goods at the buyer's disposal, cleared at import, on the arrival transport vehicle ready for unloading at the agreed place of destination. TopArredi bears all the costs and risks connected to the transport of the goods to the destination and with the obligation to clear the goods not only for export but also for importation, to pay any export and import rights and to carry out all the customs formalities. VAT or other similar taxes are the buyer's responsibility.
Delivery times in Europe vary from 10 to 15 working days depending on the destination country.
UNITED STATES AND CANADA
Transport is carried out on the street level and carried out by couriers specializing in the delivery of furniture, able to handle the packages manually without the support of mechanical means, ensuring greater integrity of the same.
Delivery takes place with the DDP clause ( Delivered Duty Paid ). Charges, risks and import and export customs duties are borne by TopArredi while VAT or other similar taxes are charged to the buyer.
Shipping times by sea in America range from 20 to 30 days depending on where the destination city is located.
There is also the opportunity to ask our customer service for the possibility of sending the goods by air with a considerable downsizing of delivery times ranging from 8 to 15 days but with a considerable increase in costs which will be discussed from time to time with our competent staff.
Some additional services or disadvantaged locations may require extra costs for shipping, as other means than the standard ones must be used. Here are some examples:
- Delivery by appointment
- Furniture assembly
- Smaller islands
- Lagoon areas accessible by ferry
- Limited Traffic Zones
- Construction site areas
- Pedestrian areas
- Historical centres
- Use of a freight elevator for home delivery
When ordering, the Customer is required to verify whether the delivery address of the order falls within the situation listed above. For more details, please contact our Customer Service to check if the destination is included in one of these locations. In the event that you make a purchase without reporting the delivery in a disadvantaged area, TopArredi will request the cost of the supplement before shipping the goods.